Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction
Reference:
Krepapa, A., Berthon, P., Webb, D. and Pitt, L., 2003. Mind the gap: an analysis of service provider vs customer perceptions of market orientation and its impact on satisfaction. European Journal of Marketing, 37 (1), pp. 197-219.
Related documents:
This repository does not currently have the full-text of this item.You may be able to access a copy if URLs are provided below.
Details
| Item Type | Articles |
| Creators | Krepapa, A., Berthon, P., Webb, D. and Pitt, L. |
| Departments | School of Management |
| Refereed | Yes |
| Status | Published |
| ID Code | 11600 |
Export
Actions (login required)
| View Item |
