The influence of employee behavioural performance on customer focus strategies
Reference:
Strong, C., 2006. The influence of employee behavioural performance on customer focus strategies. The Service Industries Journal, 26 (2), pp. 147-163.
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Details
| Item Type | Articles |
| Creators | Strong, C. |
| Departments | School of Management |
| Refereed | Yes |
| Status | Published |
| ID Code | 11929 |
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