The Application of Forgiveness in Social System Design


Vasalou, A., Riegelsberger, J. and Joinson, A., 2009. The Application of Forgiveness in Social System Design. In: 27th Annual CHI Conference on Human Factors in Computing Systems, 2009-04-04 - 2009-04-09.

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When an offence occurs, the victim and offender can overcome the harm done through forgiveness. This paper demonstrates how forgiveness can be supported in social system design. We first describe what forgiveness is, how it is motivated and what benefits follow from forgiveness. Based on this theoretical analysis, we propose five provisions to guide designers who want to encourage reparation in social systems.


Item Type Conference or Workshop Items (Paper)
CreatorsVasalou, A., Riegelsberger, J. and Joinson, A.
Uncontrolled Keywordsreparation,emotions,online offences,forgiveness
DepartmentsSchool of Management
ID Code14288


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