Engineering agent organisations in a business environment


Traskas, D. and Padget, J., 2009. Engineering agent organisations in a business environment. Springer, pp. 49-64. (Lecture Notes in Artificial Intelligence)

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Motivated by demands from the commercial world for software systems that can assist in the reorganisation of processes for the purpose of reducing business complexity, we discuss the benefits and challenges of the multi-agent approach. We concentrate on the engineering aspects of large scale multi-agent systems and begin our exploration by focusing on a real world example from the call centre industry. The critical call routing process seems appropriate and useful in presenting our ideas and provides a good starting point for the development of agent organisations capable of self-management and coordination. The main contributions of this work can be summarised as the demonstration of the value of agent organisational models that do not replicate the typical hierarchical structures observed in human organisations and that a quite basic peer-to-peer structure produces very similar performance indicators to a mature simulator that uses conventional techniques, suggesting further improvements may readily be realized.


Item Type Conference or Workshop Items (UNSPECIFIED)
CreatorsTraskas, D.and Padget, J.
EditorsAldewereld, H., Dignum, V. and Picard, G.
DepartmentsFaculty of Science > Computer Science
ID Code18816
Additional Information10th International Workshop on Engineering Societies in the Agents World. 18-20 November 2009 Utrecht, Netherlands.


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