A stage model for transitioning to KAM

Reference:

Davies, I. A. and Ryals, L. J., 2009. A stage model for transitioning to KAM. Journal of Marketing Management, 25 (9-10), pp. 1027-1048.

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Official URL:

http://dx.doi.org/10.1362/026725709X479354

Abstract

This paper investigates the under-researched area of key account management (KAM) implementation through a systematic review of the literature, syndications with a panel of industry exemplars, and a survey investigating how organisations implement KAM. Through this we identify a stage model that identifies not only how companies currently transition to KAM in practice, but also suggests how they could improve their chances of success in transitioning to KAM. We demonstrate the fundamental elements of a KAM programme and the extent to which companies feel KAM has met their pre-implementation expectations.

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