A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance
Reference:
Kelly, B. and Vidgen, R., 2005. A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance. In: WWW 2005, 2005-05-01, Chiba.
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Official URL:
http://www.www2005.org/cdrom/docs/p930.pdf
Related URLs:
- http://www.ukoln.ac.uk/web-focus/papers/www2005/
- http://ukwebfocus.wordpress.com/papers/a-quality-framework-for-web-site-quality-user-satisfaction-and-quality-assurance/
Abstract
Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.
Details
| Item Type | Conference or Workshop Items (Poster) | ||||||
| Creators | Kelly, B.and Vidgen, R. | ||||||
| Related URLs |
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| Uncontrolled Keywords | best practices, quality assurance, web site quality, standards | ||||||
| Research Centres | UKOLN | ||||||
| Refereed | Yes | ||||||
| Status | Published | ||||||
| ID Code | 443 |
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