Research

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance


Reference:

Kelly, B. and Vidgen, R., 2005. A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance. In: WWW 2005, 2005-05-01, Chiba.

Related documents:

[img] Microsoft PowerPoint (BKelly_Vidgen_Poster_www2005.ppt)
Download (362kB)
    [img] Microsoft Word (pos716-kelly%282%29.doc)
    Download (75kB)
      [img]
      Preview
      PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
      Download (406kB) | Preview

        Official URL:

        http://www.www2005.org/cdrom/docs/p930.pdf

        Related URLs:

        Abstract

        Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.

        Details

        Item Type Conference or Workshop Items (Poster)
        CreatorsKelly, B.and Vidgen, R.
        Related URLs
        URLURL Type
        http://www.ukoln.ac.uk/web-focus/papers/www2005/Author
        http://ukwebfocus.wordpress.com/papers/a-quality-framework-for-web-site-quality-user-satisfaction-and-quality-assurance/Author
        Uncontrolled Keywordsbest practices, quality assurance, web site quality, standards
        Research CentresUKOLN
        RefereedYes
        StatusPublished
        ID Code443

        Export

        Actions (login required)

        View Item

        Document Downloads

        More statistics for this item...